Norton Healthcare, Inc.
Kentucky's largest healthcare system: five large hospitals, 12 Norton Immediate Care Centers and more than 90 physician practice locations
As a means of improving its systems and achieving Meaningful Use requirements in a short timeframe, Norton Healthcare sought to implement Epic inpatient and ambulatory products, while maintaining ongoing support and uninterrupted delivery of their services through their legacy system. Norton Healthcare needed the following objectives to be met:
Norton Healthcare had to move very quickly to find a proven solution and vendor to assist them with supporting their legacy MEDITECH Client Server so the organization could achieve Meaningful Use requirements by June 2013.
HOW WE HELPED
Vision assigned full-time MEDITECH subject matter experts to the Norton Healthcare MEDITECH and Practice Management application support team. This enabled Norton to move all of their existing application support team, except for one senior support manager, over to the Epic implementation within a few weeks, while Vision took ownership of supporting the legacy applications.
A transition period started with the sharing of knowledge and work flow processes between Norton Healthcare application analysts and business owners, who joined the Vision support team. This information included history around the workflow and original design of the MEDITECH suite of products.
A communication plan was put into action where key Vision employees were assigned roles and responsibilities to properly maintain clear
communication with designated Norton Healthcare IT Leadership.
Vision Consulting provided remote application support, and coverage through the staged Epic go-lives. Norton Healthcare was able to quickly
add acquired practices to its IT model and include those practices on
the Epic implementation schedule, while Vision Consulting provided the necessary legacy support.