Saint Luke’s Health System
Not-for-profit, locally owned, faith-based health system; 11 hospitals; 56 physician offices and clinics
Kansas City, Missouri
To prepare its health system for the future, SLHS needed to provide clinicians and physicians a path to practicing medicine in an Advanced Clinical and Meaningful Use environment. They decided to replace their current McKesson and AllScripts applications with an integrated and updated Epic solution. SLHS recognized that it would take a coordinated transition approach to ensure their reputation for delivery of high-quality patient care.
SLHS didn’t have the resources in-house to manage legacy systems while installing, training users and implementing a new system. So to achieve its goals and maintain excellent patient care, SLHS launched an extensive process to fully leverage their labor and technology resources; reduce risks and maintain control while maintaining current high levels of legacy system support; deliver on key required projects; minimize project costs; and sustain employee satisfaction.
HOW WE HELPED
Following a rigorous vendor selection process, SLHS selected Vision Consulting to manage its legacy systems throughout the conversion to Epic.
Vision has more than a decade of proven experience providing technical expertise related to healthcare information systems upgrades.
Vision proposed a remote support solution to manage legacy McKesson and Allscripts capabilities so that SLHS could commit its IT assets to the Epic conversion. Vision managed all Tier 2 and Tier 3 support needs from both product lines and provided a service level to meet or exceed what the organization had already put into place for end-users.
Vision delivered a cost-effective support model that allowed SLHS to focus their resources on the Epic implementation and not worry about supporting the legacy systems. The ability to quickly hand-over responsibility for legacy systems without lowering services levels was the key to success.
The transition was seamless, as guaranteed service level agreements were maintained during the transition period. Processes were implemented that would assure excellent service going forward.