Technology Solutions

Healthcare IT that drives efficiencies and results

Parallon helps hospitals design and implement a strategic technology roadmap to succeed in the rapidly evolving healthcare IT environment. We partner with you to: reduce implementation time, save and avoid costs, mitigate risks and build a technology infrastructure that will take your organization into the future of healthcare.

Because we also work inside hospitals, Parallon is uniquely positioned to optimize your technology ecosystem, achieve greater efficiency and overcome financial and professional resource challenges. Calling on best practices from serving more than 300 hospitals, our team has decades of experience with Cerner, Epic, McKesson, MEDITECH and others. Together, we develop technology solutions that enable your organization to transform patient care delivery.

  • Strategic Partner with the scale and expertise to address and resolve your most complex IT challenges, including implementation, upgrades and legacy and overall system support, in a financial model that makes sense for you.
  • Proven Results including a 40 percent lower implementation time than industry average; 250+ meaningful use attestations; and 100+ CPOE implementations in fewer than 18 months, just to name a few.
  • Comprehensive Resources to provide a lifecycle of services – data, infrastructure, integration and consulting services as well as application support – to enable your organization to plan, transform, optimize and maintain your IT systems.

Case Study

Swift MEDITECH Conversion Meets Meaningful Use Requirements

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Case Study

Achieve Meaningful Use With Minimal Disruption

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Case Study

Stage 1 Meaningful Use in five months and $1.8 million received in incentive payments.

Learn how our team accomplished this for one client

Case Study

Legacy System Savvy Accelerates Epic Conversion and Decreases Cost

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Why Parallon Technology Solutions?

Hospital leaders strive to maximize return while minimizing risk. Whether it’s upgrading or supporting clinical IT applications, matching technology to workflows to improve the clinician experience, managing data or enhancing interoperability, Parallon Technology Solutions can help hospitals and health systems meet these challenges. 

Parallon’s professionals serve as your organization’s trusted advisors, with deep knowledge of health information systems gathered from years of experience working inside hospitals. We work with you to help ensure that your technology is helping you achieve your clinical and operational goals – leveraging your technology investment and optimizing performance. 

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Application Support Center

Hospitals often make multimillion dollar investments in health information systems to improve operations and save costs, but are often faced with application management challenges. These challenges – such as software upgrades and network maintenance – can be daunting for even the strongest organizations.

Parallon’s unmatched scale and shared services model provide cost-effective support and flexible capacity for leading clinical information technology platforms (Cerner, Epic, McKesson and MEDITECH), financial platforms and enterprise technology, helping to address challenges and maximize technology investments:

Remote build and upgrade capabilities

We provide configurations and interfaces for electronic health record (EHR) upgrades from our own application centers instead of on site. Remote service lowers costs and provides on-demand resources to meet growing capacity requirements. 

Application management and operation

Parallon’s full-service application management removes the challenge of recruiting and retaining the hard-to-find staff needed to keep technology operating and up to date through day-to-day technical support and management. Parallon’s scale and remote support capability allow us to assume application support in just 30 days in some instances.

Managed services and hosting of your application environment

Your major capital investments transform into affordable operating expenses with Parallon’s full-service hosting solutions and back-end infrastructure, including networks, servers, routers and firewalls. 

Legacy Support

Converting a clinical information technology platform can take 18 to 24 months of intense focus. Your hospital’s technology team must balance a seamless system conversion with uninterrupted functionality. Turning over legacy application management support to Parallon allows in-house staff to dedicate its resources to the conversion. Parallon will maintain the legacy system as well as support all third-party applications connected to the current platform.

Read our case study on the advantages of a legacy support solution during a conversion.


“Because Parallon provides high-level IT support and full clinical solutions, we don't have to continually recruit personnel. Instead, we get experts all the time.”

 - Chief Financial Officer
   Short-Term Acute Care Hospital

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Implementation Services

Hospitals and health systems require implementations that run efficiently and minimize risk to operations. With Parallon, your technology implementation benefits from best practices we have developed in hundreds of hospitals, drawing from our diverse team of business, clinical and technology professionals.

Parallon offers solutions on all leading clinical IT software platforms to meet those goals:

Portfolio and Project Management

We provide oversight for technology implementation projects – from building timelines, budgets and resource plans to managing vendors. Parallon offers software and management tools to help smooth technology transitions during a merger or acquisition.

Read our case study on managing a project to attest to meaningful use for a five-hospital system.

Application Implementation and Go-Live Support

Parallon works with your organization to manage a successful end-to-end technology implementation, from readiness assessments and planning to integrating third-party applications and the crucial go-live support for a seamless adjustment to new technology.

Optimization and Workflow Consulting

Parallon partners with hospitals to tailor technology to fit workflows. We can match your clinical protocols to custom order sets to run on its clinical IT platforms.

Technology Architecture and Implementation

Parallon assesses the infrastructure that supports and secures your hospital’s technology and data; provides a gap analysis; and helps execute upgrades or develop the creative solutions needed.

Our professionals evaluate disaster recovery plans – from the physical security of your data centers to the defenses that protect data from unauthorized access – to identify areas of risks.

Interoperability Services

Parallon designs and implements standards-based interoperability solutions (including Cloverleaf, Mirth and Rhapsody) and app-to-app interfaces. We help your hospital move information from clinical information technology applications to other users – from patient and physician portals to state agencies.

Data Reporting Services

Parallon collaborates with our clients to define, develop and distribute Data Repository Reporting Services. We understand the complexities of clinical IT applications and how to use the right analytical tools to help optimize your clinical IT data.

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Application Staffing Services and Technical Staffing Services

Hospitals face fierce competition in recruiting and retaining skilled IT professionals. To complicate matters, an IT department’s workforce expertise and capacity needs are constantly in flux. Hospitals need a comprehensive and flexible staffing partner who can assume these fluctuations and deliver expert resources for:

Day-to-day technical support and maintenance

Parallon can provide application management support and maintenance while your hospital’s in-house team focuses on major technology projects, or on an ongoing basis to mitigate unnecessary costs and recruitment challenges. 

Implementation and infrastructure projects

Parallon offers healthcare staffing services to enable you to tackle key strategic projects. We provide additional capacity to help implement enterprise-wide initiatives, such as application upgrades and migrations. 

We provide resources or expertise for infrastructure projects that build the technology architecture, supporting your application’s ecosystem– from back-end hardware and server administration to mobility solutions for devices and web-based portals. Parallon leverages a deep pool of professionals to provide additional staff resources on cost-effective, flexible terms.


“Parallon is so large it has subject experts down to the narrowest disciplines. The overall knowledge base, depth of expertise and resources are simply part of our relationship, at no extra cost.”

- Jane Harless, Controller
  Saint Francis Hospital
  Charleston, West Virginia

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