Heather Bathen serves as Vice President of Patient Access Operations for Parallon overseeing revenue cycle services as it relates to ensuring a streamlined access to healthcare services to all of the communities that we serve across HCA’s nearly 200 hospitals.
Previously, Heather was the Chief Operating Office for the Richmond Shared Service Center for front office services which includes facilities spanning over 11 states. With over 20 years of experience in healthcare revenue cycle and hospital operations, Heather has led in all aspects of the revenue cycle as well as overseeing large-scale initiatives including the successful transitioning of multiple new hospitals into our system. Other implementations include the introduction and expansion of Virtual Registrations as well as several other digital tools aimed at improving our patient’s overall experience including an enhanced Online Preregistration solution, electronic registration forms capture, as well as many touchless payment options that allow registration to be complete prior to patients arrival for services. Heather holds a bachelor’s degree as well as a Master of Science degree in Leadership.