Revenue cycle is an intricate balance of delivering an exceptional experience that patients demand, while preserving the financial integrity that drives success.
What better way to remain in a state of equilibrium than breaking away from antiquated workflows and processes and updating your infrastructure to ensure you exceed expectations on all fronts. The modern patient expectation is convenient access, a seamless process and a patient-centric experience. And, if it’s not, they take to social media and other public outlets to share their interactions.
We have to make ourselves easy to do business with — whether that is internally, with the processes we implement, down to the people we employ, and externally, from ease of information to how we treat patients.
Because, at the end of the day, healthcare isn’t just treating an illness or injury — it’s about helping a patient navigate through maybe one of the hardest times of their life.
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