Are you a patient seeking assistance?

You have likely received a statement or letter with a phone number or contact information for assistance. That will be the quickest way to get the help you need! If not, please review some of the more frequently asked questions below.

Billing and Payment Questions

I received a bill/statement that I believe is incorrect. What do I do?
Please call the customer service phone number located on your statement/bill, and one of our patient account representatives will be happy to assist you. If you received a statement requesting necessary insurance billing information, please complete the Motor Vehicle Accident (MVA) or Workers’ Compensation form below.
I received a duplicate bill/statement. What do I do?
Please call the customer service phone number located on your statement/bill, and one of our patient account representatives will be happy to assist you. If you do not have a statement/bill or are having trouble locating the toll-free customer service number, you can dial the main number for the hospital where you were seen and they will be able to assist you.

Financial Assistance Questions

Are payment plans available for paying my bill?
On most statements, there is a web address, which will take you to a payment portal where you can create a payment plan and make payments. If you are unable to locate the web address, please call the customer service phone number on your statement for assistance.
How do I apply for charity/financial assistance or inquire about my application?
Please call the customer service phone number located on your statement/bill, and one of our patient account representatives will be happy to assist you.
I received a letter from Parallon about my eligibility for Medicaid or another state or federal program. I would like additional information.
Please call the customer service phone number located on the letter your received, and let them know you are interested in learning more.

Medical Records Questions

How do I request a copy of my medical records?
To request a copy of your medical records, please call the hospital or practice where you received treatment. If you are not the patient, you must have a Release of Information form completed and signed by the patient. The hospital or practice can provide the Release of Information form as well.
I am an attorney and need medical records for my client.
Please contact the hospital or practice where the patient was treated and ask to speak with their medical records department.

Patient Forms

Please complete one of the forms below as appropriate if you received a letter requesting more insurance billing information.

Motor Vehicle Accident Patient Form

Patients can provide additional information regarding a motor vehicle accident claim through this form.

Workers’ Compensation Patient Form

Patients can provide additional information regarding a workers’ compensation claim through this form.

Still have a question?

Fill out the form on the contact us page and someone will be in touch shortly to assist.