Our Services

Because we know healthcare revenue cycle inside and out, we provide deep subject matter expertise and put it into action every day to improve operational performance for all stakeholders.

We continue to innovate and expand our offerings to stay ahead of healthcare industry changes. And our expertise continues to grow.

Our guiding principle of meeting people where they are reflects our ongoing commitment to enable all options — from high touch customer service to high tech self-service, and everything in between.

— Amy Stewart, Parallon Customer Service Operations CEO

Serving HCA Healthcare

Parallon provides full-service revenue cycle management and, ultimately, total patient account resolution for HCA Healthcare. These services include scheduling, registration, insurance verification, hospital billing, revenue integrity, insurance collections, payment compliance, credentialing, health information management, customer service, payroll, physician and specialty services billing.

In addition, through our Customer Service Operations division, Parallon supports all HCA Healthcare colleagues with contact center functions performed by the HR customer service and IT service desks. Parallon also serves HCA Healthcare patients through the National Contact Center Management team, supporting patients throughout their healthcare journeys by connecting them with key clinical services.

Dedication to our external partners

Parallon also provides full-service revenue cycle management for external providers across the country — excluding health information management, credentialing, and physician billing. A dedicated client relations team provides account management and ensures exceptional service level delivery for external clients.

For other external clients, our Customer Service Operations division provides point solutions for specific revenue cycle needs. These operational services include:

Medicaid eligibility

Contact center services

Insurance services & A/R legacy resolution

Third-party liability

Physician billing & A/R resolution

Bad debt collections