Purpose and Values
Our purpose is simple. We serve and enable those who care for and improve human life in their communities.
Parallon is committed to supporting healthcare providers by delivering operational excellence to improve the health and well-being of their communities. This purpose drives everything we do at Parallon and upholds HCA Healthcare’s mission: Above all else, we are committed to the care and improvement of human life.
Solving healthcare challenges
We believe organizations that successfully learn and adapt will thrive in the dynamic healthcare environment. Therefore, we pursue innovation and continuous improvement in all that we do.
Our proven results have a rich history of strong performance, dependability and effectiveness. But that’s not enough. We continue to lead the industry and rise to meet our stakeholders’ evolving needs. One example is our internal WAVE contest, or Workflow Automation Value Event, during which our colleagues propose ideas to automate everyday tasks so we can continue to focus the skills of our invaluable colleagues on high-impact work.
Achieving goals together
At the heart of our work, we enable our stakeholders to focus on their goals and achieve their missions. We realize that the important work that we do ultimately impacts the patient experience, and we take that responsibility seriously.
Parallon brings deep expertise, a long track record of operations experience and a full suite of capabilities to healthcare revenue cycle management.
“We know every penny counts in the healthcare revenue cycle – because every penny affects how we care for our patients.”
– Adam Garner, CEO, Revenue Cycle Specialty Solutions, Parallon
Leading through service
The best leaders serve and develop others. That’s why we work alongside healthcare providers to improve the lives of their patients and communities, and enable our stakeholders to reach their goals.
“Our primary role is to support the staff and clinicians who serve our patients. We are leaders in execution, operational excellence and a culture of doing the right thing.”
– Joey Moss, COO, Operations Support, Parallon
Our values define who we are, creating a foundation for trusted partnerships with our stakeholders and our patients.
We act with integrity in everything we do
We openly collaborate across teams to reach goals collectively
We are committed to serving our patients, stakeholders and communities
We embrace change through continuous learning and evolution
We are accountable
to our patients, stakeholders and colleagues
We treat everyone with dignity and respect