Contact Us

• To apply to Parallon or to learn what opportunities are available, please visit Careers at Parallon.
• For technical questions on an application to Parallon or an HCA Healthcare Affiliate, call (844) 422-5627, then press Option 1. Please note: This number is for technical system support only.

• If you have a question about employment records, payroll, W2s or benefits, please visit HCAhrAnswers or call (844) 472-6797.
• If you have a question regarding your 401k, other retirement plans or have received a notice from social security about a potential benefit held in your name, please contact BConnected HCA at (800) 566-4114.
• If you are needing help with resetting a password or login ID, please contact Client Support Services at (615) 344-4357 or (800) 265-8422.

To become an approved vendor for Parallon, please call (615) 344-2966.

To verify employment for a former or current Parallon colleague, please contact Thomas and Company at (615) 242-8246. Our employer code is HCA747.

If you have a question about your bill/statement, please call (844) 608-4221 and one of our patient account representatives will be happy to assist you.

• If you have a question about applying for financial assistance, the current status of an existing financial assistance application or eligibility for Medicaid or another state/federal program, please call (844) 608-4221.
• If you have a question about payment plans for your bill, please visit the web address on your statement where you can create a payment plan and/or make payments. If you are unable to locate the web address, please call (844) 608-4221 and one of our patient account representatives will be happy to assist you.

• If you would like to request a copy of your medical records for HCA Healthcare hospital visits, click the Online Medical Record Request Portal link and follow the prompts for online medical record request submission. The link will take you to an online health information request portal on a new screen. If you have questions about the process to request your Medical Records, please contact (844) 481-0278.
• If you would like to request a copy of your Physician Office Visit Medical Records, please contact the physician practice directly where you received treatment.
• If you are an attorney and need medical records for your client, please contact the hospital or practice where the patient was treated and ask to speak with their medical records department.